FAQ

We understand your concern — trust is everything in medical tourism. Here's how you can verify our legitimacy: (1) Contact any of our partner hospitals directly and ask about Meddy Tourism — they'll confirm our partnership. (2) Request references from previous patients in your country — we'll connect you directly with patients who've completed their treatment. (3) Our medical coordinators will video call with you before you make any commitment, so you can see our team and offices. (4) We never ask for full payment upfront — hospital payments are made directly to the hospital, not to us. (5) Our WhatsApp is always active at +971 585 928 400 — try messaging us right now and see how quickly we respond.

Language is never a barrier with Meddy Tourism. We provide professional medical interpreters who speak Arabic, Farsi, Russian, and other languages — and they're present during every doctor consultation, every pre-surgery briefing, and every post-treatment discussion. Your dedicated coordinator also speaks your language and is available 24/7 via WhatsApp. All important medical documents, treatment plans, and discharge instructions are translated into your language. Many of our partner hospitals also have Arabic-speaking staff in their international patient departments.

Our initial consultation — including medical report review and treatment recommendation — is completely free. Our coordination fee is built into the transparent hospital treatment package, which means you pay one clear price that covers everything. There are absolutely no hidden fees, no surprise charges, and no "service fees" added later. The treatment estimate you receive before traveling is what you pay. We're able to offer this because our hospital partners compensate us for bringing qualified international patients — so our service doesn't add cost to your treatment; it actually helps you access negotiated rates that are often lower than what you'd pay walking in directly.

Every surgical procedure carries some risk — that's true everywhere in the world. However, our partner hospitals maintain complication rates that are equal to or lower than international benchmarks. In the unlikely event of a complication, here's what happens: (1) Your hospital's medical team responds immediately with the same emergency protocols used at any world-class facility. (2) Your Meddy Tourism coordinator is notified instantly and acts as your advocate. (3) If extended treatment is needed, we coordinate with the hospital on your behalf. (4) Our partner hospitals carry comprehensive medical malpractice insurance. (5) We help you communicate with your family and provide regular updates. We've never had a patient feel abandoned — and we never will.

Our initial consultation — including medical report review and treatment recommendation — is completely free. Our coordination fee is built into the transparent hospital treatment package, which means you pay one clear price that covers everything. There are absolutely no hidden fees, no surprise charges, and no "service fees" added later. The treatment estimate you receive before traveling is what you pay. We're able to offer this because our hospital partners compensate us for bringing qualified international patients — so our service doesn't add cost to your treatment; it actually helps you access negotiated rates that are often lower than what you'd pay walking in directly.

Every surgical procedure carries some risk — that's true everywhere in the world. However, our partner hospitals maintain complication rates that are equal to or lower than international benchmarks. In the unlikely event of a complication, here's what happens: (1) Your hospital's medical team responds immediately with the same emergency protocols used at any world-class facility. (2) Your Meddy Tourism coordinator is notified instantly and acts as your advocate. (3) If extended treatment is needed, we coordinate with the hospital on your behalf. (4) Our partner hospitals carry comprehensive medical malpractice insurance. (5) We help you communicate with your family and provide regular updates. We've never had a patient feel abandoned — and we never will.

For most procedures, the timeline from first contact to treatment is 2-4 weeks. Here's a typical breakdown: Day 1-2: You send medical reports, our team reviews them. Day 3-5: You receive treatment recommendations and cost estimates. Day 5-10: Hospital and doctor selection, appointment scheduling. Day 7-14: Visa processing (medical visas for India are typically fast-tracked). Day 14-21: Travel and hospital admission. For urgent cases, we can expedite this process significantly — we've arranged emergency treatments in as few as 5 days from first contact. For organ transplants, the timeline depends on donor availability and medical evaluation.

Absolutely — and we encourage it. Having family support during treatment is important for your recovery. We arrange visa support for accompanying family members, book accommodation near the hospital (many of our partner hospitals have guest houses or we arrange nearby hotels), provide local SIM cards and transportation, and help with meals including halal food options. Your family member can stay in your hospital room in many cases, and our coordinator keeps them informed about your treatment progress. We also help family members navigate the local area — restaurants, shopping, currency exchange — so they're comfortable during your stay.

Your comfort and confidence in your medical team is paramount. If for any reason you're not satisfied with our initial recommendation, we provide alternative options — different hospitals, different surgeons, even different cities. We typically recommend 2-3 options so you can compare. If after arriving at the hospital you feel uncomfortable before treatment begins, we will arrange a transfer to an alternative facility. We never pressure patients into accepting a recommendation — our job is to present you with the best options and support whatever decision you make.

Yes. All of our partner hospitals have international patient departments that cater to Middle Eastern dietary requirements. Halal food is readily available — India has one of the world's largest Muslim populations, so halal cuisine is standard. Hospital kitchens prepare special meals for international patients, and many offer Arabic, Persian, and Middle Eastern dishes. For patients with specific dietary needs (diabetic diets, renal diets, etc.), the hospital's nutrition team creates customized meal plans. Additionally, our coordinators can arrange outside food delivery from Middle Eastern restaurants near the hospital.

Payments are made directly to the hospital — not to Meddy Tourism. This protects you completely. Most hospitals accept international bank transfers, credit/debit cards (Visa, Mastercard), and cash. You typically pay a small advance to confirm your appointment (usually 10-20% of the estimate), with the remainder paid directly at the hospital before or during admission. You receive official hospital receipts for every payment. This direct-to-hospital payment model means your money goes exactly where it should — to the medical institution providing your care.