1. Who We Are
Meddy Tourism (“Meddy Tourism”, “we”, “us”, “our”) is a medical travel facilitation company based in Dubai, United Arab Emirates, coordinating medical treatment for international patients at partner hospitals in India and the UAE. We can be reached at consultation@meddytourism.com or +971 585 928 400.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (meddytourism.com), contact us by phone, email, or WhatsApp, or use our services.
2. Information We Collect
- Contact details: your name, phone/WhatsApp number, email address, and country of residence.
- Medical information: medical reports, scans, prescriptions, diagnosis details, and treatment history that you voluntarily share with us for the purpose of obtaining a medical opinion or treatment coordination.
- Travel details: passport information, visa details, and travel dates, where needed to arrange medical visas, travel, and accommodation.
- Communication records: messages exchanged with our coordinators via WhatsApp, email, phone, or website forms.
- Website usage data: basic analytics information such as pages visited and device type, collected through cookies and analytics tools (such as Google Analytics).
3. How We Use Your Information
- To review your medical reports and arrange free medical opinions from specialists.
- To match your case with suitable hospitals and doctors and obtain treatment plans and cost estimates.
- To coordinate your medical visa, travel, accommodation, interpreter support, and hospital admission.
- To communicate with you about your enquiry, treatment, and post-treatment follow-up.
- To improve our website and services.
We do not use your medical information for marketing. We may send you service updates on WhatsApp or email only where you have agreed to receive them, and you may opt out at any time.
4. Who We Share Your Information With
- Partner hospitals and doctors — only those involved in reviewing your case or providing your treatment, and only the information needed for that purpose.
- Service providers — such as visa-processing assistance, travel and accommodation providers, and interpreters, strictly as needed to deliver the services you request.
- Technology providers — our website hosting, form, and communication tools (including WhatsApp) process data on our behalf under their own security measures.
5. International Transfers
Because we coordinate treatment between countries, your information may be transferred between the UAE, India, and your home country as needed to deliver our services. We take reasonable steps to ensure your information remains protected wherever it is processed.
6. How We Protect and Store Your Information
We use appropriate technical and organisational measures to protect your information, including encrypted transmission on our website, restricted access to medical records within our coordination team, and secure storage. Medical reports are retained only as long as needed to support your treatment and follow-up, or as required by applicable law, after which they are deleted.
7. Your Rights
You may at any time request to: access a copy of the information we hold about you; correct inaccurate information; withdraw consent; or have your information deleted. To exercise any of these rights, contact us at consultation@meddytourism.com. We will respond within a reasonable period.
8. Cookies & Analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings; the website will continue to function.
9. Children
Where treatment is sought for a minor, we collect and process the minor’s information only with the consent of, and through, their parent or legal guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version, with its effective date, will always be published on this page.
11. Contact Us
For any questions about this policy or your data:
Meddy Tourism · Dubai, United Arab Emirates
Email: consultation@meddytourism.com · Phone/WhatsApp: +971 585 928 400